FAQs

ABOUT US
ELIGIBILITY AND ENROLLMENT
If you are eligible for the program, you will receive communication via flyer, email, and/or text message providing a link to enroll in the program. The program enrollment will request your contact information, program preferences, and consent to the terms and conditions. You may also contact your health plan at any time for assistance with enrollment, or you may call the Healthrageous Call Center at (855) 868-8655.
ORDERING YOUR MEALS
After you enroll in the program, you will be directed to MadeEasyMeals.com to confirm your account. You log in, and order your first week of meals!
Once you create your account on MadeEasyMeals.com, you can order meals anytime by texting the word MEAL to mobile phone number 88106. The text messaging system is not case sensitive.
On MadeEasyMeals.com, select the meal bundle you would like: e.g. Chef’s Picks, Veggie Lover or Choose Your Own. It’s that easy!
You will receive a text message and email confirming your meal order has been received. You will also receive status updates via text message when your meals have shipped and when they will arrive.
- Medicare Advantage Plan: 6 weeks / year and 3 weeks copay benefit by October 1st
- CSNP Plan: 12 weeks / year benefit – September 15th
- Duals Plan: 1 order / month benefit – January 15th
Yes, you will have the same meal order delivered to you each week during the program unless you choose to change it.
You will receive your personalized link to update your meal plan via text message or email. You can also text the word MEAL to the phone number 88106, and you will receive a text message with your link. The text messaging system is not case sensitive.
You can also order meals by accessing MadeEasyMeals.com at any time.
Yes. If you have a subscription (automatic reoccurring orders), then you can update your meal selections.
Changes made before 11 p.m. PT the day an order is placed will be applied to that order and all future orders. Changes made after 11 p.m PT the day an order is placed will only apply to future orders.
To update your meal selections:
- Log into your madeeasymeals.com account.
- Navigate to your account page by clicking on the person icon at the top right of the page (or by clicking here).
- Click “Manage Meal Orders” to view your order history (or click here).
- Click the “Update” link in the “Action” column of your most recent order.
- Select your meals and continue through the complete checkout process.
If you have trouble, please contact customer support at (855) 868-8655 or info@madeeasymeals.com.
Yes. If you have a subscription (automatic reoccurring orders), then you can change the date that your next order will be placed.
Here’s how:
- Log into your madeeasymeals.com account.
- Navigate to your account page by clicking on the person icon at the top right of the page (or by clicking here).
- Click “Manage Meal Orders” to view your order history (or click here).
- Click the “Pause” link in the “Action” column of your most recent order. If you don’t see a “Pause” link, then your subscription isn’t active and you aren’t scheduled to receive any future orders.
- Click into the popup box to select the date you would like your next order to be placed. You can select a date up to 90 days in the future.
- Click “Pause” to save your selection.
- On the date you selected, your next order will be placed and you will receive an email notification. You will have until 11 p.m. PT that day to pause or update your order again.
If you have trouble, please contact customer support at (855) 868-8655 or info@madeeasymeals.com.
If you wish to cancel an order the day it is placed, please contact customer support via email at info@madeeasymeals.com or call (855) 868-8655. An order cannot be canceled after 11 p.m. PT the day the order is placed.
If you wish to cancel your subscription (automatic reoccurring orders) before you have received all of your orders, please contact customer support via email at info@madeeasymeals.com or call (855) 868-8655. You can also cancel by submitting a cancellation request here.
SHIPPING AND STORAGE
Your order will be shipped to the address you entered when ordering your first shipment of meals. If you need to change your address, you can update it from your account page on madeeasymeals.com.
Your meals are delivered to you in a temperature-controlled box with insulated packaging and dry ice to ensure your meals stay frozen. This allows your meals to be kept at the highest standard of safety and quality during transit. Individual meal packaging is simple and stackable so items can be easily stored in your freezer.
Meal orders placed by 11 p.m. PT are typically shipped the next business day and arrive 1 to 3 days after being shipped. Deliveries are not made on weekends or federal holidays. Orders projected to arrive after Friday are held for shipping until the following Monday to reduce time in transit and ensure that meals stay frozen and safe.
Meals are delivered by a variety of carriers (UPS, FedEx, etc.), and no signature is required upon delivery. Packages cannot be delivered to a PO Box nor can they be placed inside the home.
If your package requires directions for delivery, please call (855)-868-8655 or email info@MadeEasyMeals.com. Directions for or changes to the shipment cannot be made after the order has shipped.
You are responsible for receiving the package once it has been provided to the shipping carrier. You should place your meals in your freezer as soon as possible after receiving delivery.
Any delivery issues such as shipping delays or lost items are handled through the shipping carrier. We hope you will not encounter a shipping delay, but in the event a delay occurs, please contact the shipping carrier directly via the information provided in the shipment tracking text message.
We want to know if you experience a problem with your shipment. Please email us at info@MadeEasyMeals.com or call (855) 868-8655.
The type of tray for each meal may vary due to availability or other factors. However, all meal trays align with our commitment to providing high quality meals and reducing material waste. We only use trays that have superior heating capabilities and that are recyclable.
TEXT MESSAGES AND EMAILS
The Healthrageous Concierge messages come from 88106. This is also known as a short code or a short number.
Status updates regarding your order’s shipment will come from a separate number.
The program text messages and webpages you receive have no additional costs beyond your current plan with your carrier. The mobile web pages use very little data.
We guarantee there is no extra cost beyond your current plan with your carrier. This message you received is something many phones display when receiving a message from a short code phone number.
We recommend continuing text message alerts from Healthrageous Concierge, as it is the best way to communicate about the program, adjust your orders and receive valuable health information tailored to you. To stop receiving text messages, text the word STOP to 88106 at any time. The text messaging system is not case sensitive.
You can access the link provided in the text message from a cell phone, tablet, or PC, or access MadeEasyMeals.com directly from your web browser.
MEAL SAFETY
Occasionally, meals are subject to substitution in cases of unavailability. Please visit our active substitutions list here to view current substitutions.
We keep it simple for you – just follow the heating instructions on the package to prepare your meals. All instructions are designed for heating in the microwave or conventional oven. Be sure to heat your meal to 165°F and let it stand for 1 minute before eating.
Feel free to add something to the meal—like a healthy side salad, avocado, berries, Greek yogurt, etc.—that is completely up to you.
PROGRAM SUPPORT
Who do I call with any questions about my meal order or if I encounter a problem with my meal order?
FIVE STEPS TO A HEALTHIER YOU!
- You will receive an informational flyer from your plan about your eligibility for the health and wellness and Meal Delivery program.
- You will receive a text and email with a link to enroll in the program and begin ordering your meals.
- Ordering is super easy: select a meal bundle like Chef’s Picks or Veggie Lover and you are done! If you wish to select your own meals, you can do that as well.
- Your meals are sent directly to your home. Meal orders placed by 8 pm local time are processed and shipped by the next business day and arrive within 3 business days. We’ll keep you alerted of the status along the way.
- Enjoy the meals and let us know what you think!